First time clients, and ones returning after one year away, booking a New Client Consultation and Skin analysis is highly recommended to address your skin's condition, and skin care goals, in the most informed way.
It's understandable that unanticipated events happen occasionally in everyone’s life, they even happen in mine. However, in my desire to be effective and fair to all clients, the following policies will be honored:
A 48 hour notice is appreciated for appointment cancellations so your reserved time slot can be filled without loss of revenue to the spa. If the appointment is cancelled within 24 hours, no action will be taken. However, repeatedly canceling in less than 48 hours will prompt a discussion and developing a plan on how best to move forward with your care plan. Mutual respect and consideration for both parties' time and finances is the desired outcome.
In the event I have to cancel appointments, whether due to family emergencies or illness, I will make every effort to do so in advance and make special accommodations (i.e. after hour appointments if needed) to fulfill your rescheduled appointment in a timely manner.
In the event of a “no-show” the credit card on file will be charged 50% of the scheduled service price.
In the event of a late cancel (one hour or less prior to the appointment) the credit card on file will be charged a fee of $30.
A late arrival to the appointment may require that the session ends at it’s scheduled time depending on my availability.
Clients who no-call/no-show without an acceptable reason, will lose their ability to schedule sessions online or pre-book. In the case of this happening twice, you will no longer be a client of Natural Luminance Skin & Body Wellness.
Natural Luminance Skin & Body Wellness provides therapeutic massage therapy and soft tissue modalities. Any inappropriate behavior on the part of customers will result in the immediate termination of the session and the full payment for the session will be required before you exit the premises.
Inappropriate comments, actions or suggestive behavior or solicitation of sexual acts will result in an internal client incident report being filed and possible suspension of your account and services, as well as a police report filed when deemed necessary. We pride ourselves in the professionalism we bring to the health care services of bodywork and massage at our facility. Therefore, we have zero tolerance for crude behavior.
Natural Luminance Skin & Body Wellness guarantees that all clients will receive their massage sessions in a safe place with a licensed massage therapist.
Communication with your therapist is key to a personalized and beneficial experience. If you need a change of pressure, pace, temperature, music or focus area… just let your therapist know!
If you are uncomfortable at any time during your session please let the therapist know. This is your time so please speak up.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.